My account of terrible customer service

Sunday, June 24, 2007

I tried again yesterday to set up my voice mail. After finally getting through to customer service, I learned they had failed to add voice mail to my features. Although they were able to set it up for me, I was again disappointed at yet another error.

They described a feature package for $25 with all these things I didn't want. I said no thanks. They explained that those features would be more if I just got the ones I wanted. They ended up giving it to me for $20.

My voice mail is set up. Another painful call with Bell Mobility.

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